CNTransform high-volume paperwork and manual tasks into measurable outsourced operations.
SO Next is an outsourcing service that helps organizations reduce manual workloads, cut costs, and manage SLAs through a dedicated team, OCR/AI technology, and new end-to-end process design.
Consult with us about solutions for free → View the Workflow*These figures are simulation examples used to illustrate the model; they should be evaluated based on each organization’s actual data.
20 → 5
Lean workforce simulation
20 → 60
Increase claims per hour
-45%
Estimated cost savings
1,000M+
Supports large volumes of data/documents
300+
The Operations Team is ready to provide support
600+
Enterprise users
7+
Data Operations Group
24/7
SLA Monitoring According to the Scope of Work
Customer Pain Points
The problem isn’t a “shortage of people,” but rather that the process hasn’t been designed properly yet. The solution is to outsource.
Many organizations address this issue by adding staff, but costs rise faster than output, and it remains just as difficult to manage SLAs, errors, and peak volumes as before.
A large number of documents
The constant influx of paperwork and data is placing a heavy burden on the back-office team.
Manual work requires a lot of people
The more work we have, the more we need to expand our team, but per-person output isn’t keeping pace
Data entry errors
Repetitive manual tasks involving large volumes of data and critical information—reduce errors
SLA is hard to control
Managers have to keep track of the work themselves and can’t keep up with the actual status of the tasks
Peak Volume: The Team's Breakout
Work volume fluctuates, but labor costs are fixed for the entire month.
System integration is difficult
Data is not yet available for API / Data Export / Reporting
About SO Next
SO Next is an outsourced data operations partner for organizations.
We provide data solutions and BPO services for organizations seeking to efficiently manage their documents, data, and back-office processes, covering everything from document intake, scanning, data entry, and quality control to report delivery and SLA monitoring.
Process Design
Design a workflow that suits your actual workload
AI + Human in the Loop
Use technology to speed up work and let people ensure accuracy.
SLA Governance
Manage projects using KPIs, SLAs, and performance reports
End-to-End Outsourcing
We handle everything from project acceptance to data entry, verification, and delivery.
Tech + Human in the Loop
Outsourcing that leverages technology to accelerate processes; the Operations team ensures quality control
Technology advances rapidly. Human experts validate, make decisions, and ensure quality.
Technology Layer
Speed up operations, automate processes, monitor, and control operations
- OCR / AI Extraction
- Workflow Engine
- API / Data Export
- SLA Monitoring
- System Automation
- Document Management
- Operations Dashboard
- Audit Trail
Human in the Loop
Verify, correct, make decisions, handle exceptions, and ensure quality
- Data Verification
- Exception Handling
- SLA Control
- Complex Document Review
- QC / Sampling
- Supervisor Review
- Client Coordination
- Daily Operations Standup
- Process Improvement
ROI Snapshot
Hidden Costs: Starting with “Cost per Person per Job”
When processes are still manual, costs increase with the number of people involved. However, when you switch to outsourcing, process design, and AI, costs are tied to the results of the work.
**These figures are provided solely as examples to illustrate the model. Actual results will depend on each organization’s workload, processes, and conditions, as assessed within a 3-year investment framework.
Before · In-house Manual Team
280,000
20 people × 14,000 baht/month
After · SO Next Operation
155,550
5 users + Workflow + System baht/month
Approximate savings
124,450 baht per month, or 45%
Save more than 1.5 million baht per year
How We Reduce Our Workforce
How do you get from 20 people down to 5?
The answer is that it’s not about “cutting jobs,” but rather about dividing work into three categories: tasks the system can perform, tasks where AI can assist, and tasks that require human judgment.
Process Redesign
Eliminate redundant steps and reorganize the workflow
OCR / AI Extraction
Let AI read and parse data, replacing 70–80% of manual work
Human-in-the-Loop Quality Control
The remaining staff are solely responsible for checking exceptions and making decisions.
SLA Dashboard
Use a workflow to track task status instead of constantly checking in with your manager
01
: Accepting Paper Documents
02
: OCR data extraction is a time-consuming process
03
: AI data clustering/segmentation is a time-consuming process
04
Human QC
Inspect only high-risk areas
05
Done
Delivery/Report
The Most Risky Areas Handling exceptions, ambiguous documents, incomplete data, and context-dependent decisions—that’s why we need human quality control (QC), not to let AI handle everything on its own
End-to-End Process · Comprehensive Process
From document receipt to return—every step is designed and measurable
From intake to return—every step is designed, managed, and measurable.
01
HUMAN
Information
Document /
Data Intake
02
HUMAN
Sort and
Prepare
Sorting and
Preparation
03
TECH
Capture
Scanning /
Capture
04
TECH
OCR / AI
Extraction
AI Extraction
05
HUMAN
Reviewed by
The Team
Human
Verification
06
HUMAN
Data Entry /
Edit
Data Entry /
Correction
07
HUMAN
Control
Quality
Quality Control
08
TECH
Export / API /
Report
Export &
Integration
09
TECH
Dashboard &
SLA
Dashboard &
SLA Monitoring
010
TECH
Store / Return
Archive / Return
/ Disposal
Technology Layer · Technology-based steps
Human in the Loop · Steps Involving the Operations Team
How We Work
From consultation
to actual production within 4–6 weeks
5 Steps to Predict Real Results
Document every step, assign clear responsibilities, and do not begin production until the pilot results have been signed off on
01
1 week
Discover · Understanding the Process
Process Flowchart · Workload · Exceptions
OUTPUT Process map · Volume baseline · Risk register
02
1–2 weeks
Design · Workflow Design
Workflow · OCR/AI/Workflow Design/Pricing
OUTPUT SOW · SLA matrix · Measurable KPIs
03
2–3 weeks
Pilot · Real-world testing
Test a small scale first before committing to a full contract.
OUTPUT Throughput · Accuracy · Sign-off
04
4–6 weeks or more
Operate · Conduct operations
Operations · Daily Dashboard for tracking employee tasks
OUTPUT Daily delivery · QC sampling · Monthly review
05
Ongoing improvements
Optimize · Continuous Improvement
Monthly Report · Continuous Improvement in Work Quality
OUTPUT Trends · Roadmap · Cost Reduction
Project Phase · System Design and Testing Phase
Production Phase · The phase of actual implementation and continuous improvement
* The duration of each phase may vary depending on the scope of the project, the complexity of the workflow, and each organization’s specific requirements.
Industry Use Cases · Experience Across Various Industries
Outsource the design of data operations tailored to each industry
Data operation models tailored to each industry’s documents, regulations, and workflows.
Insurance
Insurance
- Claim Processing
- Medical Coding Support
- Policy Documents / Underwriting
Banks and Financial Institutions
Credit Bureau Banking
- KYC Document Processing
- Loan Documents
- Back-Office Operations
Government / State-Owned Enterprises
Government / SOE
- Archiving Government Documents
- Digitization Project
- Mailroom & Field Data
Public Utilities
Utility
- Meter Reading Operations
- Invoice Notification
- Field Data Operations
Hospital / Healthcare
Healthcare
- Medical Coding Support
- Patient Document Management
- Health Insurance Claims
Logistics / Import-Export
Logistics
- Shipping Documents / B/L / Invoice
- Customs Document Assistance
- Workflow Automation
Large organizations
Large Enterprise
- Back-Office Outsourcing
- Document Management
- Payroll & HR Support
Custom Solution
Custom Industry
- Designing Customized Data Operations for Your Organization
- Connect to the Core System
- SLA / KPIs as agreed
Our Services · Our Services
Comprehensive outsourcing services ranging from document processing and data management to back-office operations
A comprehensive range of services—from documents and data to full back-office operations.
Document Scanning Services
Document Scanning
High-quality document scanning with a secure storage and retrieval system, supporting both on-site and off-site operations.
Data extracted from the document
OCR / AI Extraction
Extract data from documents using OCR and AI to reduce manual effort and speed up data entry
Data Entry and Verification
Data Entry & Verification
Data entry and verification are performed by a trained team and controlled through QC sampling.
Workflow Design
Workflow & Automation
Design a workflow to eliminate repetitive tasks, reduce errors, and improve efficiency.
Back-Office Outsourcing
BPO Operations
Comprehensive back-office management services—onsite, offsite, or hybrid—with SLA monitoring
Claims Support
Claim Processing
Support physical and e-claim processing from case intake and review through to forwarding
Medical Coding Support
Medical Coding
Medical Coding Support Services for Hospitals and Health Insurance Companies
Mailroom & Document Logistics
Mailroom Service
Manage incoming and outgoing documents, including filing and distribution, with a status tracking system
Field Data Collection
Field Data Operation
Field Data Collection Team: Meter Reading, Invoice Notification, Site Survey
Real Customer Feedback
SONEXT has earned the trust of major organizations across various industries.
“Excellent people management and timely results—if I had to choose again, I’d choose Siam Raj.”
HR Manager
A leading organization in the life insurance industry
“There is excellent coordination. Progress reports on the project status are thorough. The staff assigned to the project are highly qualified and demonstrate a strong commitment to finding effective solutions to on-site issues.”
Head of Human Resources
An independent government agency
“The company does a great job. They’re easy to work with, have all the necessary equipment and tools, and the staff are experienced. They always deliver on time.”
Head of Human Resources
National public health agencies
Let’s Get Started · Get Started with Us
Let SO Next Outsource help you design a data operations strategy tailored to your organization
Let SO Next design the right data operations model for your organization—tailored to your documents, your systems, your SLAs, and your business goals.
SO NEXT is happy to offer advice. Feel free to contact us for more information at 0901978521 or via our official LINE account @SONEXT.
**Our team will get back to you within 1 business day · Our team will reply within 1 business day
